Namaste Love

I know I've written about my love for Namaste bags before but I didn't know how great the company was until recently.
I got a red Laguna for Christmas from Glenn err Santa this past Christmas. I was so excited that I got exactly what I wanted! I guess it helped that I sent Santa an email with a link to the exact product I wanted and the exact store I wanted it purchased from. Yes, I have Santa Claus's private email. Lemme know if you want it.
I used the bag when Al and I went to the City Bakery knit night and it was the only time I took it out. A week or so later, I noticed a small tear in the material on the outer pocket. I contacted Suzy at Hip Mountain Mama to let her know about the bag. She wrote back and said she'd contact the Namaste girls and let them know about it. Within a day or so I received an email with a UPS label to send the bag in. Wow that was good service! I sent the bag in and got an email from Kelly at Namaste stating that they repaired the small tear with a material paint which they were going to send to me in case I had this problem again. Hmmm. I wrote back to Kelly explaining that I had only had this bag out one time and I thought the damage was excessive considering that it was a brand new bag. I understand that things wear out but I figured this was a defective bag because it had been used only once. I have to admit I was a disappointed in this solution and let her know this in my usual New York manner. She then wrote me back apologizing saying that she thought that I'd had the bag for a while and that this was wear and tear that occurs with bags and that, of course, they'd replace my old bag with a brand new one! I wrote back thanking her and eagerly awaited for my package to arrive.
So if you're shopping for a great bag with terrific customer service, consider buying a Namaste bag.
Oh in the meantime I saw a killer sale and bought a Peacock colored Laguna. Don't hate me because I'm a bag ho.